Page - FAQs
Frequently Asked Questions
Find detailed product instructions, troubleshooting and safety information here.
Fire Accent™ Solid Gel is available on Amazon.com and a variety of national and regional retailers. They come in Citronella or Regular. Each package has six 2.8 oz. cans.
Each can of fuel will burn for approximately 1.5 hours.
No, these products are for outdoor use only.
Yes. Be sure to extinguish the flame completely with the snuffer provided. Wait until the can and gel are completely cool. Use the removal tool to pull the can from the Fire Pot and reseal with the lid. Follow the instructions for re-lighting.
Make sure the switch is in the “on” position and that you’ve removed the solar panel and placed it in direct sun for a minimum of 10 hours and up to 24 hours to get a full charge. The typical “glow” time is between 3-5 hours under optimal conditions. For additional instructions and trouble-shooting, view our PDF.
I’ve charged the solar panel and the switch is in the “on” position, and the light is still not going on at night.
The rechargeable batteries that came with the product will last for about 12 months. Make sure you replace them with only rechargeable Aa Ni-CD 600m AH 1.2V batteries. Please refer to the instructions for further details. If after replacing the batteries, the light does not go on, contact our Customer Service Department.
Use a damp paper towel to wipe the glass until the cloudiness disappears.
No. Heavy rain, ice and snow may cause damage. We advise moving the product away from wet weather conditions.
Rubbing alcohol or adhesive remover should remove the label.
No, our planters are not food safe and should not be used for baking or handling food.
Unsealed ceramic and terra cotta planters are better for plant health. Air and water that pass through the walls of planters allow the soil to dry. Dry soil absorbs extra oxygen, which activates feeding plant roots. If you see water seeping through the planter, it could be water evaporation from over watering. After watering, excess water will eventually drain through the drainage hole. Don’t forget to protect surfaces if the planter is used indoors. Even with a saucer, excess moisture may occur.
We do not sell our products direct to consumers. Our products are available at retailers across the US and Canada.