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Frequently Asked Questions

Instruction Manuals

Find detailed product instructions, troubleshooting and safety information here.

Solar Light Instructions
Solar Light Demo
Fire Pot Instructions
Solar Fire Instructions

OutDoozie Products

Where can I purchase Fire Accent™ Solid Gel?

Fire Accent Solid Gel is available on Amazon.com and a variety of national and regional retailers. They come in Citronella or Regular. Each package has six 2.8 oz. cans.

How long does a can of Fire Accent™ Solid Gel last?

Each can of fuel will burn for approximately 1.5 hours.

Can I use the Fire Accent™ Fire Pot and Solid Gel indoors?

No, these products are for outdoor use only.

Can I re-light the Fire Accent™ Solid Gel for later use?

Yes. Be sure to extinguish the flame completely with the snuffer provided. Wait until the can and gel are completely cool. Use the removal tool to pull the can from the Fire Pot and reseal with the lid. Follow the instructions for re-lighting.

I just purchased an Art Glass Solar Light and it doesn’t work.

Make sure the switch is in the “on” position and that you’ve removed the solar panel and placed it in direct sun for a minimum of 10 hours and up to 24 hours to get a full charge. The typical “glow” time is between 3-5 hours under optimal conditions. For additional instructions and trouble-shooting, view our PDF.

Solar Light Instructions

I’ve charged the solar panel and the switch is in the “on” position, and the light is still not going on at night.

The rechargeable batteries that came with the product will last for about 12 months. Make sure you replace them with only rechargeable Aa Ni-CD 600m AH 1.2V batteries. Please refer to the instructions for further details. If after replacing the batteries, the light does not go on, contact our Customer Service Department.

The glass is cloudy inside the Art Glass Solar Light

Use a damp paper towel to wipe the glass until the cloudiness disappears.

Are the solar panels waterproof?

No. Heavy rain, ice and snow may cause damage. We advise moving the product away from wet weather conditions.

Trendspot Products

How do I remove the label on the planter?

Rubbing alcohol or adhesive remover should remove the label.

Are your planters safe for baking or serving food?

No, our planters are not food safe and should not be used for baking or handling food.

Should I seal the inside of a ceramic planter?

Unsealed ceramic and terra cotta planters are better for plant health.  Air and water that pass through the walls of planters allow the soil to dry. Dry soil absorbs extra oxygen, which activates feeding plant roots. If you see water seeping through the planter, it could be water evaporation from over watering. After watering, excess water will eventually drain through the drainage hole. Don’t forget to protect surfaces if the planter is used indoors. Even with a saucer, excess moisture may occur.

Do you sell to consumers?

We do not sell our products direct to consumers. Our products are available at retailers across the US and Canada.